Refund policy

Return & Refund Policy

At Kuwait Souvenirs, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Returns Eligibility

You may return your item(s) within 14 days from the date of delivery if the following conditions are met:

• Items must be in their original condition, unused and unwashed.

• All original packaging and wrapping must be intact and undamaged.

• Items must be accompanied by proof of purchase (receipt or order number).

Non-Returnable Items

In accordance with Kuwait’s Ministry of Commerce regulations, certain items cannot be returned, including but not limited to:

• Products designated for special occasions such as National Day celebrations, including themed apparel, flags, accessories, and decorations.

Refunds

Once your return is received and inspected:

• If approved, a refund will be issued to your original method of payment within 7–10 business days.

• Shipping fees are non-refundable unless the return is due to a product defect or our error.

How to Request a Return

To initiate a return, please contact our customer support team:
📧 Email: kuwaitsouvenirs@gmail.com
📱 WhatsApp: +965 5589 8928

Our team will be happy to assist you with the return process.