FAQ | Frequently Asked Questions
Frequently Asked Questions
🛍️ About Kuwait Souvenirs
What do you sell?
We offer a wide range of travel accessories, apparel, gifts, and exclusive souvenirs that celebrate Kuwaiti culture. We’re the first Kuwaiti brand to design original souvenir items about Kuwait.
What are your most popular products?
Travel seasons: Travel accessories
National Month (February): Apparel & accessories
Year-round: Souvenirs & gifts
📦 Orders & Shipping
Where do you ship to?
We deliver to all areas of Kuwait, the GCC, and worldwide.
How long does delivery take?
Kuwait: Next-day delivery (remote areas may take 1–2 extra days)
GCC: 3–5 business days
International: 7–10 business days
Which delivery companies do you use?
In Kuwait, we use local drivers (no tracking). For GCC and international, we use Aramex, DHL, FedEx, or UPS depending on the destination. Tracking is provided.
What are your delivery charges?
Kuwait: 1.5–2 KWD
GCC: From 4 KWD
International: From 8 KWD
💳 Payments
What payment methods do you accept?
Kuwait customers can pay with KNET, Visa, Mastercard, Apple Pay, or Cash on Delivery. International customers can pay via all major cards and Apple Pay (COD not available).
Can I pay in a currency other than KWD?
Yes, we accept all currencies. The conversion is handled by your card issuer and payment gateway.
🔁 Returns & Exchanges
What is your return policy?
You can return any item within 14 days if it's in original, unopened condition. National Day products must be returned within 1 day. International returns must be shipped back at the buyer’s expense.
Are any items non-returnable?
Yes. As per Kuwaiti law, occasion-related products (e.g., National Day items) are non-returnable after 1 day.
How can I request a return or exchange?
Simply contact us via WhatsApp or email with your order details.
📞 Customer Support
How can I contact customer service?
You can reach us through WhatsApp, email, or Instagram DMs. We're happy to help!
When is customer service available?
We don’t have fixed hours, but we respond as soon as we see your message.
🛠️ Product Information
Are your products original designs?
Yes! All items are exclusively designed by Kuwait Souvenirs. You won't find them elsewhere.
Do your products come with a warranty?
We guarantee the quality of our items. Any manufacturer defects are fully covered by us.
Do your items include care instructions?
Yes. Items with special care requirements include care info either on the packaging or inside the label.
Do you offer custom or personalized products?
No. At the moment, we do not offer customized products.
🎁 Offers & Accounts
Do you have loyalty or referral discounts?
Yes! Every order comes with a discount card for your next purchase. Plus, leave us a review via email after 7 days to receive a special discount code.
Can I create an account?
Yes! You can create an account to save your favorites and track your orders.